Terms and Conditions of Service

These Terms and Conditions constitute a legally binding agreement between you ("Customer", "User", or "Purchaser") and Doha Rose ("Company", "we", "our", or "us"), governing access to and use of our website (doharose.qa / doharose.com), mobile interfaces, and floral delivery services across the State of Qatar.

2.1 Acceptance of Terms & Eligibility

Binding Agreement: By accessing our platform, registering an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Age Requirement: You must be at least 18 years of age or possess legal parental/guardian consent under Qatari law to enter into contractual transactions on this platform.
Modifications: Doha Rose reserves the right to update or modify these Terms at any time without prior individual notice. Continued use of the website following amendments constitutes acceptance of the updated terms.

2.2 Product Representations & Natural Variations

Artistic Representation: Photographs displayed on our website represent our floral arrangements at peak presentation and bloom. Because flowers are natural products, individual stems vary in shade, size, stem count, and opening speed depending on the harvest season and grower.
Handcrafted Nature: Bouquet sizes, stem counts, and flower specifications stated on product pages are approximate guidelines. Our professional florists craft each piece by hand, ensuring overall aesthetic harmony, volume, and premium presentation.
Partner & Edible Products: Complementary add-on items (such as gourmet chocolates, dates, helium balloons, scented candles, and luxury gift boxes) are sourced from licensed partner brands in Qatar and comply with Qatar Ministry of Public Health standards.

2.3 Pricing, Currency & Payment Terms

Currency: All prices quoted on the website are denominated in Qatari Riyals (QAR). Prices are inclusive of arrangement artistry and standard packaging.
Payment Channels: We accept major payment methods authorized in the State of Qatar, including Qatari debit cards (NAPS), Visa, MasterCard, American Express, Apple Pay, and secure digital payment gateways.
Transaction Authorization: Full payment is captured at the time of order placement. Orders will not be dispatched until authorization is confirmed by the payment gateway.
Pricing Errors: While we strive for complete pricing accuracy, clerical or technical errors may occur. If a product is listed at an incorrect price, Doha Rose reserves the right to cancel the order and issue a full refund to the customer.

2.4 Delivery Coverage, Time Slots & Charges

Geographical Scope: Doha Rose provides refrigerated floral delivery across all major municipalities in Qatar, including Doha, Al Rayyan, Lusail, The Pearl-Qatar, West Bay, Al Wakrah, Al Wukair, Umm Salal, Al Daayen, Al Khor, and Mesaieed.
Delivery Fees: A standard delivery fee of QAR 30 applies to all orders across Qatar. Enjoy free delivery on orders of QAR 500 or more.
Delivery Windows & Peak Dates: Customers select a preferred delivery window (e.g., Morning 9 AM - 1 PM, Afternoon 2 PM - 6 PM, Evening 6 PM - 10 PM). While we make every effort to deliver within the requested slot, delivery times cannot be guaranteed during major festive peaks (Valentine's Day, Qatar National Day, Mother's Day, Eid Al Fitr, Eid Al Adha) or due to severe traffic, road closures, or adverse weather.
Temperature-Controlled Transport: Orders are transported in dedicated air-conditioned vehicles to protect flowers from the intense outdoor climate of Qatar.

2.5 Customer Conduct & Personalized Gift Messages

Gift Card Content: Customers may include personalized greeting card messages with their floral deliveries. Customers agree not to submit messages that are defamatory, offensive, blasphemous, obscene, harassing, or in violation of the public morals and cultural norms of the State of Qatar.
Right to Refuse Messages: Doha Rose reserves the right to refuse or edit greeting messages deemed unlawful, threatening, or contrary to Qatar laws, without liability for order cancellation.
Anonymous Sending: While senders may choose to remain anonymous to the recipient, Doha Rose is legally obligated under Qatari regulations to disclose sender identity if requested by authorized state law enforcement or judicial bodies.

2.6 Flower Care Responsibilities

To ensure maximum vase life, recipients must follow standard floral care guidelines:

Unpack flowers immediately upon arrival.
Trim stem ends at a 45-degree angle by 1-2 cm.
Place flowers in a clean vase filled with cold, fresh water and flower food.
Change vase water every 48 hours.
Display arrangements away from direct sunlight, ripening fruit, and direct air conditioning draughts.

Doha Rose is not liable for premature wilting resulting from failure to adhere to basic flower care practices.

2.7 Intellectual Property

All intellectual property rights in and to the website, floral designs, promotional photography, graphics, logos, text, and software are the exclusive property of Doha Rose or its content licensors. Unauthorized reproduction, scraping, modification, or commercial exploitation of any site content is strictly prohibited under Qatar Law No. 7 of 2002 on the Protection of Copyright and Neighboring Rights.

2.8 Limitation of Liability & Force Majeure

Liability Cap: To the maximum extent permitted by Qatari law, Doha Rose's total aggregate liability arising out of or related to any order shall not exceed the actual purchase price paid by the customer for that specific order.
Consequential Damages: In no event shall Doha Rose be liable for indirect, incidental, consequential, emotional, or punitive damages resulting from late delivery, non-delivery, or product dissatisfaction.
Force Majeure: Doha Rose shall not be held liable for failure or delay in fulfilling obligations caused by circumstances beyond reasonable control, including extreme weather events, sandstorms, flight cancellations affecting flower imports, regional logistics disruptions, civil disturbances, road closures, or national emergencies.

2.9 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the substantive laws of the State of Qatar. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof that cannot be resolved amicably through good-faith negotiations shall be submitted to the exclusive jurisdiction of the competent civil courts of Doha, State of Qatar.