Frequently Asked Questions

Frequently Asked Questions

Can I customize an arrangement or request specific flowers?

Absolutely. Our WhatsApp concierge allows you to collaborate directly with our florists, choose specific flower varieties, customize color palettes, and receive a photo of your arrangement prior to dispatch.

What happens if the recipient is not at home?

Because fresh flowers cannot withstand Qatar's outdoor heat, our drivers will not leave arrangements unattended outside doors or gates. Our delivery concierge will call the recipient to coordinate a secure handover or arrange delivery to building security/reception if permitted.

What payment methods do you accept?

We accept NAPS (Qatar debit cards), Visa, MasterCard, American Express, Apple Pay, and secure online payment links via website.

How do I care for my bouquet to ensure maximum freshness?

Trim stems diagonally by 1–2 cm every two days, place in fresh cool water with the included flower nutrient sachet, and display away from direct sunlight, fruit bowls, and direct air conditioning draughts.